How to access TurboTax Directly

1) Go to www.turbotax.com

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2) Click on “Existing Customer – Sign In”

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3) Click on “Trouble signing in”

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4) Click on the 3rd option “I forgot my user ID and/or password and cannot access my e-mail”.

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5) The customer will enter in their information then press “Continue”

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6) The customer will then have to answer their security question (this is a question they would have originally setup through online banking).  Then click “Continue”.

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7) The customer’s Turbo Tax username will be displayed at the top.  They will also be able to update their email address as well as setup their new turbo tax password.  Then click “Continue”.

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8) A confirmation page will be displayed

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