To login for the first time, you will need to use your user name from the old online banking system.
|1. Go to https://onlinebanking.thecitizensbankphila.com and enter your login ID and check I am a First Time User.|
|2. Click Login. You will be directed to a page displaying the secure contact information we have on file for your account.|
|3. Select one contact from the list that you can immediately access and our system will deliver you a temporary secure access code within a few minutes. Please note that a secure access code is NOT your password. This is a one-time code you will need to enter to complete the login process.|
|**If the contact information we have on file is inaccurate or out-of-date, you cannot proceed any further. Please contact us at 601-389-2178 to provide us with updated information.|
|4. Enter the temporary secure access code you receive on the next page.|
**Do NOT navigate away from this page. If you need to access a web mail account to retrieve your code, please open a new browser window or tab.
|5. Once you have successfully entered your temporary code, you will be directed through the completion of your enrollment. The process will end with you creating and confirming your preferred password that will be used in combination with your login ID on future logins.|
Have more questions? Submit a request